K.I. Pearl top priority is the satisfaction of our clients as your security, we are so utterly confident in our products that we offer:

7 Days 100% Money Back Guarantee
 
Please send your item(s) back to us in original condition, and we will process your request for a replacement, store credit, or full refund.

In case of returns and exchanges:
Please note that you are responsible for the costs of shipping your return or exchange to us. Please mail your item(s) back in their original packaging.

Procedure:
Please contact us to request a Return Merchandise Authorization (RMA) number in order to ensure proper credit for return. You may contact us via email or telephone.

Shipment:
1. We suggest that you ship your package insured to ensure safe arrival.
2. Please place item in original packaging and comparable shipping box.
3. Please write RMA # clearly on the outside of your box in black marker and on a sheet of paper placed inside the box.
4. Packages must be postmarked

Confirmation:
We will send you an email to confirm receipt of your package. Please note that it may take up to 4-8 weeks for a return to be processed to your credit card.

Send returns to:
K.I. Pearl
Space 134 Ground Level
Ayala Shopping Center Cebu
Cebu Business Park
Cebu City 6000
Philippines

Should you have other questions or concerns about these return exchange policy, please contact us:

Email:


Post Mail:
K.I. Pearl
Space 134 Ground Level
Ayala Shopping Center Cebu
Cebu Business Park
Cebu City 6000
Philippines

Voice:
Main Office: TeleFax No. (063) (32) 232-8670
Ayala Center Shopping Mall: TeleFax No. (063) (32) 232-2341
Pearl Farm: Telephone No. (063) (32) 340-9090

Business Hours: 9:00AM-5:00PM Philippines Time (+8GMT)
Shopping Mall Hours: 9:00AM-8:00PM Philippines Time (+8GMT)